Contact information

Contact Us

At PnP Tech Works, we're committed to providing exceptional customer service. Whether you have a question about a product, need help with an order, or require technical assistance, our team is here to help.

Customer Support

If you have any questions or need assistance, please don't hesitate to contact us.

Email: orders@pnptechworks.com

We strive to respond to all inquiries within one business day. Messages received outside of normal business hours will be answered as soon as possible on the next business day.

Business Hours

Our customer support and shipping departments are available during the following hours:

Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

Saturday & Sunday
Closed

Please note that orders are processed and shipped during our regular business hours only.

Order Support

For the fastest service regarding an existing order, please include the following information in your email:

Your Order Number
Your Full Name
A detailed description of your question or issue
Photos (if applicable)

Providing this information helps us resolve your request as quickly as possible.

Returns & Warranty Claims

If you're requesting a return or submitting a warranty claim, please contact us before sending any items back. Our team will provide you with the appropriate return instructions and any required authorization.

Technical Support

Need help selecting the right product or have installation questions? Our knowledgeable team is happy to assist with product compatibility, installation guidance, and general technical support.