Refund policy

Return & Refund Policy

At PnP Tech Works, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy.

Return Eligibility

Returns are accepted within 14 days of the delivery date.
Items must be unused, uninstalled, and in their original packaging with all included hardware, accessories, and documentation.
Products that have been installed, modified, damaged, or are missing components may not be eligible for a refund.
Customers are responsible for ensuring returned items are properly packaged to prevent damage during shipping.

Return Authorization

Before returning any product, please contact our customer support team to obtain a Return Merchandise Authorization (RMA), if required. Returns sent without prior authorization may experience processing delays.

Refund Processing

Refunds will not be issued until the returned item has been received and inspected by PnP Tech Works.

Once your return has been received and approved, your refund will be processed within 24 business hours (Monday through Friday). Refunds will be issued to the original payment method used for the purchase.

Please note that while we process approved refunds within one business day, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Return Shipping

Unless the return is the result of our error (such as receiving the wrong item or a verified defective product), customers are responsible for all return shipping costs.

We recommend using a shipping service that provides tracking and insurance, as PnP Tech Works is not responsible for returns lost or damaged during transit.

Non-Returnable Items

The following items are not eligible for return or refund:

Installed or used products
Products damaged due to improper installation, misuse, or abuse
Custom-made or special-order items
Clearance or final sale items (unless they arrive defective or incorrect)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number along with clear photos of the product, packaging, and shipping label so we can investigate and resolve the issue as quickly as possible.